On a typical day, i wouls perform alarm monitoring and fault management of several routers, firewalls and switches.
Using clients software, we ensure the problems were resolved in a very quick response from our technicians abroad.
I've learned about how to work in a very fast paced environment, conciliating our knowledge to ensure the problems were resolved, with a very low SLA.
The hardest part of the job, was the very fast paced environment
But in that way we, as part of the Datacom team, we could learn about the clients software and hardware (Huawei routers, switches, firewalls).
Great lunches, and multinational environment
Very fast paced