Teleperformance
Avaliações de funcionários da empresa Teleperformance
Encontramos 145 avaliações relacionadas à sua pesquisa. Ver todas as 19 499 avaliações
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muito agradável de trabalhar, ambiente familiar
Agente viagens mercado Alemão (Ex-funcionário) – Lisboa, Distrito de Lisboa – 29 de Novembro de 2018
trabalho relacionado com bastante stress, dias com 100 a 150 chamadas de clientes desagradáveis,
local de trabalho excelente zona expo beira rio
colegas muito amigos
local de trabalho excelente zona expo beira rio
colegas muito amigos
Vantagens
cartão refeição, apartamento (quarto) a conta empresa
Desvantagens
muito exigentes, salário com bónus só quase nos 100 %
Productive and fun workplace
Customer Service Representative (Funcionário Atual) – Lisbon, portugal – 8 de Julho de 2019
After arrival, short briefing about any news, changes in procedures etc. Then log in system, answering emails from clients - refund, change of goods, location of lost items etc.
Faut s'habituer
Customer Service Representative (Ex-funcionário) – Lisbonne - Portugal – 2 de Julho de 2019
N'ayant jamais fait de service clientèle par téléphone, je suis passé par 3 phases : plutôt optimiste lors de la découverte du métier, un gros désenchantement lorsque la réalité du job (pur assistanat) s'est révélée, et très content d'aller travailler lorsque je suis passé des appels aux chats en ligne.
Par contre la prise en charge dès notre arrivée est nickel : on viens vous chercher directement à l'aéroport et on vous amène directement à votre appartement ou hôtel s'ils attendent qu'une chambre doit d'abord se libérer pour vous, on vous remet un sac avec quelques fournitures dont la cartes de Lisbonne avec les points principaux...
Il ne faut pas hésiter à découvrir les environs et le chemins à prendre pour vous rendre à l'entreprise directement.
Dans sa globalité j'ai adoré cette expérience professionnelle : capitale portugaise donc toujours quelque chose à découvrir, ambiance générale avec les collègues, endroits géniaux pour sortir journée et soir, le salaire suffit pour pouvoir économiser et sortir (en plus des quelques charges), logé par l'entreprise, self dans le bâtiment...
De plus ils mettent un point d'honneur sur l'évolution possible dans l'entreprise et les formations qu'ils proposent pour pouvoir changer de poste en interne.
Aussi, faire des heures supplémentaires si l'on en a envie est tout à fait possible. Lors de phases où l'entreprise à besoin que vous en fassiez, il vont même donner des cartes cadeaux en plus du salaire pour chaque heure effectuée.
Evidemment au niveau des langues nécessaires, beaucoup de mes anciens collègues ne parlent pas portugais mais... ni anglais, et ce n'est pas obligatoire puisque nous gérons des clients francophones, les collègues, formateurs, et nos supérieurs directs sont français, donc l'anglais ou le portugais ne sont qu'un plus pour la vie extérieure.
Les quelques points négatifs seraient surtout par rapport à la patience dont il faut faire parfois preuve lorsque l'on a besoin de quelque chose de la part de l'entreprise (des cartes cadeaux pour les heures supplémentaires en retard, un problème ou une réparation à faire dans un appartement...), et les nombreuses relancent qu'on doit leur faire pour ne pas qu'ils nous oublient et comprennent l'urgence de la situation.
Un autre point qui peut sembler négatif est que l'amplitude horaire est hyper large (travail tous les jours même jours fériés, de 9h à 3h dans le projet où j'étais), donc les horaires peuvent changer toutes les 2-3 semaines ce qui peut rendre compliquer la mise en place d'activités extérieures récurrentes pour certains.
Et comme dit plus haut, la très grande majorité du travail c'est de l'assistanat, donc avec les clients il faut toujours devoir garder son calme et savoir les rassurer si nécessaire. Sinon en général on est amené à répéter 50 fois la même chose dans la même journée donc ça peut sembler répétitif. menos
Par contre la prise en charge dès notre arrivée est nickel : on viens vous chercher directement à l'aéroport et on vous amène directement à votre appartement ou hôtel s'ils attendent qu'une chambre doit d'abord se libérer pour vous, on vous remet un sac avec quelques fournitures dont la cartes de Lisbonne avec les points principaux...
Il ne faut pas hésiter à découvrir les environs et le chemins à prendre pour vous rendre à l'entreprise directement.
Dans sa globalité j'ai adoré cette expérience professionnelle : capitale portugaise donc toujours quelque chose à découvrir, ambiance générale avec les collègues, endroits géniaux pour sortir journée et soir, le salaire suffit pour pouvoir économiser et sortir (en plus des quelques charges), logé par l'entreprise, self dans le bâtiment...
De plus ils mettent un point d'honneur sur l'évolution possible dans l'entreprise et les formations qu'ils proposent pour pouvoir changer de poste en interne.
Aussi, faire des heures supplémentaires si l'on en a envie est tout à fait possible. Lors de phases où l'entreprise à besoin que vous en fassiez, il vont même donner des cartes cadeaux en plus du salaire pour chaque heure effectuée.
Evidemment au niveau des langues nécessaires, beaucoup de mes anciens collègues ne parlent pas portugais mais... ni anglais, et ce n'est pas obligatoire puisque nous gérons des clients francophones, les collègues, formateurs, et nos supérieurs directs sont français, donc l'anglais ou le portugais ne sont qu'un plus pour la vie extérieure.
Les quelques points négatifs seraient surtout par rapport à la patience dont il faut faire parfois preuve lorsque l'on a besoin de quelque chose de la part de l'entreprise (des cartes cadeaux pour les heures supplémentaires en retard, un problème ou une réparation à faire dans un appartement...), et les nombreuses relancent qu'on doit leur faire pour ne pas qu'ils nous oublient et comprennent l'urgence de la situation.
Un autre point qui peut sembler négatif est que l'amplitude horaire est hyper large (travail tous les jours même jours fériés, de 9h à 3h dans le projet où j'étais), donc les horaires peuvent changer toutes les 2-3 semaines ce qui peut rendre compliquer la mise en place d'activités extérieures récurrentes pour certains.
Et comme dit plus haut, la très grande majorité du travail c'est de l'assistanat, donc avec les clients il faut toujours devoir garder son calme et savoir les rassurer si nécessaire. Sinon en général on est amené à répéter 50 fois la même chose dans la même journée donc ça peut sembler répétitif. menos
Vantagens
Beaucoup
Desvantagens
Etre un puis sans fond de patience peut s'avérer nécessaire
Awful treatment of employees
Customer Service Representative (Ex-funcionário) – Portugal – 20 de Junho de 2019
This company does not care for people, and you are only a number to them at the end of the day.
I was excited by the benefits that Teleperformance had to offer but don’t let that fool you like I was. One example of management that was unfair was that they actually marked everyone in training secretly as to who they wanted to get rid of and had some marked green and some red-which we soon figured out. I felt they hired more people than they should have and fired people just for the sake of it because they could.
I remember one day the metro was closed because of a sucide attempt and the trainee made a joke about it, which I was shocked by.
Also Read your contract carefully, as if your promised a job it’s not garanteed by the end of training. They are also slow to pay- in my opinion it was in hopes you forgot about pay but I had to hound them with emails before I eventually got paid.
Many people have left who I started off with, the only good thing was making new friends.
I was excited by the benefits that Teleperformance had to offer but don’t let that fool you like I was. One example of management that was unfair was that they actually marked everyone in training secretly as to who they wanted to get rid of and had some marked green and some red-which we soon figured out. I felt they hired more people than they should have and fired people just for the sake of it because they could.
I remember one day the metro was closed because of a sucide attempt and the trainee made a joke about it, which I was shocked by.
Also Read your contract carefully, as if your promised a job it’s not garanteed by the end of training. They are also slow to pay- in my opinion it was in hopes you forgot about pay but I had to hound them with emails before I eventually got paid.
Many people have left who I started off with, the only good thing was making new friends.
Vantagens
Colleagues
Desvantagens
Management
Leuke klanten, werktijden en doorgroeimogelijkheden slecht
Klantenservice (Ex-funcionário) – Distrito de Lisboa – 8 de Abril de 2019
Het werk was niet voor mij weggelegd maar het project waar ik gewerkt heb heeft mijn weggepest.
Vantagens
Leuke werkomgeving
Desvantagens
Slechte tijden
Dissapointing experience
Customer Service Representative (Ex-funcionário) – Lisbon – 30 de Março de 2019
They promised so much. But yet nothing was true except for the sunshine. Promising activities and a seemingly great work environment.
All was very unprofessional, you're treated as a money making machine for them. No regards to people. They expect the people to work as best as they can but meanwhile do not give a good example and promote lying just so the management of the project would not be down rated. If you expect me to do a good job, then I expect the same!
They hide a lot of information before coming to Lisbon, probably otherwise nobody would come anyways. If you plan to stay just a few months then it's fine, but if you want to stay longer.. well the rent in this city is so expensive and you do not earn enough for that. Do not do it or find another company.
They can also kick you out of the apartment in a short time notice. I got pregnant and got told that during maternity leave I was not allowed to stay in the apartment. Ridiculous. I had no where to go and it caused me a lot of stress. If it were not for the help of my family I could have been on the streets being pregnant. Absolutely awful. That's the thanks you get for working there.
Bonus system is inconsistent. I actually stopped caring about the whole bonus at some point as it was not that high and I couldn't be bothered with the extra stress.
If you get a good place to live, then you're lucky. If not, or if you got crappy roommates, then bad for you as you will be stuck with that probably unless you rent a room yourself. Do not expect to be able to rent a place for yourself in Lisbon with the ridiculous mais... high renting prices.
The sunshine is nice but even that gets old after a while and the city also smells a bit funky during the summer. Not too bad but with my hightened smell I couldn't stand it anymore after a while.
Take the negative reviews serious. I am sure there are people who stayed a bit or who got favoured in the company could have a good time, but if you have any problems or issues, you're basically left to your own devices.
Also healthwise, everyone in the company got sick a lot of times. It is not very clean and it was obvious we infected each other. Bring hand sanitizer. Seriously.
Not recommended. menos
All was very unprofessional, you're treated as a money making machine for them. No regards to people. They expect the people to work as best as they can but meanwhile do not give a good example and promote lying just so the management of the project would not be down rated. If you expect me to do a good job, then I expect the same!
They hide a lot of information before coming to Lisbon, probably otherwise nobody would come anyways. If you plan to stay just a few months then it's fine, but if you want to stay longer.. well the rent in this city is so expensive and you do not earn enough for that. Do not do it or find another company.
They can also kick you out of the apartment in a short time notice. I got pregnant and got told that during maternity leave I was not allowed to stay in the apartment. Ridiculous. I had no where to go and it caused me a lot of stress. If it were not for the help of my family I could have been on the streets being pregnant. Absolutely awful. That's the thanks you get for working there.
Bonus system is inconsistent. I actually stopped caring about the whole bonus at some point as it was not that high and I couldn't be bothered with the extra stress.
If you get a good place to live, then you're lucky. If not, or if you got crappy roommates, then bad for you as you will be stuck with that probably unless you rent a room yourself. Do not expect to be able to rent a place for yourself in Lisbon with the ridiculous mais... high renting prices.
The sunshine is nice but even that gets old after a while and the city also smells a bit funky during the summer. Not too bad but with my hightened smell I couldn't stand it anymore after a while.
Take the negative reviews serious. I am sure there are people who stayed a bit or who got favoured in the company could have a good time, but if you have any problems or issues, you're basically left to your own devices.
Also healthwise, everyone in the company got sick a lot of times. It is not very clean and it was obvious we infected each other. Bring hand sanitizer. Seriously.
Not recommended. menos
Vantagens
Nice weather and you meet some nice people
Desvantagens
Everything else was not great, this company is a joke besides some well intended people but they do not carry the whole company.
Great place to gain skills, but mentionable low salary increase
Costumer Service Representative (Ex-funcionário) – Lisboa – 29 de Março de 2019
Even in high positions, you get paid barely, the management is really slow. Promotions seem to be random at some point and some roles do not fit the people. It can be that you meet supervisors for international projects who can't speak a bit of English.
Interactive environment
Costumer service agent (Ex-funcionário) – Lisbon Portugal – 26 de Março de 2019
busy and active call center so it was an dynamic and interactive place to work in.
I learned a lot about costumer care and adaptability not onl with changing schedules but also with echanges on phone with customers and suppliers
I learned a lot about costumer care and adaptability not onl with changing schedules but also with echanges on phone with customers and suppliers
Good place to work in Portugal
stuff member (Funcionário Atual) – Lisboa, Distrito de Lisboa – 13 de Fevereiro de 2019
I work here almost for 3 years and I live in corporate house own by company. Everything is ok and i got promoted. I think im lucky with my roommates and we live in city center
Vantagens
free apartment, possibility to grow, free tickets home
Desvantagens
salary
Customer Service Representative
travel agent (Ex-funcionário) – Lisbon – 25 de Janeiro de 2019
Working at Teleperformance Lisbon was not so pleasant due to working culture and poor management of workers, promised benefits and bonuses and very bad softwares which were in daily use to manage hotel and flight reservations of customers.
Do not work here
Customer service representative (Ex-funcionário) – Lisbon – 13 de Janeiro de 2019
This is the worst work experience I have ever had, and I need to warn people from doing this mistake. There is plenty of other, good companies to work for both in Lisbon and around the world.
They do not care about their employees, and do not treat them as humans.
The work culture is bad, managers do not know how to manage, training for the jobs is bad, and some apartments they offer are dumps far away (while some lucky ones get great, central apartments while paying the same price).
They kick people out of their apartments and fire people with no warning or negotiation - you will simply just get an email. I saw people ending up being stuck in a foreign country because of this company, and that's scary. The HR do not do their job, and you get no help. It can take month before you get answer at the simplest questions. So if the manager or trainer do not like you, bad luck.
They did not pick me up at the airport as planned, they did not care that my roommates boyfriend was living at our apartment and stole my food etc., my first work day the manager did not know I was coming. The list is endless..
They do not care about their employees, and do not treat them as humans.
The work culture is bad, managers do not know how to manage, training for the jobs is bad, and some apartments they offer are dumps far away (while some lucky ones get great, central apartments while paying the same price).
They kick people out of their apartments and fire people with no warning or negotiation - you will simply just get an email. I saw people ending up being stuck in a foreign country because of this company, and that's scary. The HR do not do their job, and you get no help. It can take month before you get answer at the simplest questions. So if the manager or trainer do not like you, bad luck.
They did not pick me up at the airport as planned, they did not care that my roommates boyfriend was living at our apartment and stole my food etc., my first work day the manager did not know I was coming. The list is endless..
Vantagens
Zero
Never got paid.
Netflix Customer Service Representative (Ex-funcionário) – portugal, lisbon – 7 de Dezembro de 2018
Its been 2 months now, and I have never received any of my payouts. They have blocked my phone number, and is clearly trying to avoid me, so i can get my money.
Resposta oficial de Teleperformance
12 de Dezembro de 2018
Your concern is very alarming. Hope you can share this with us via http://bit.ly/TPHR-Form so that we can properly conduct an investigation. Thank you.
relaxed workplace with a challenging work pace
ACCOUNT MANAGER & TEAM LEADER AT FACEBOOK (Funcionário Atual) – Distrito de Lisboa – 9 de Outubro de 2018
the hardest part is to succeed and fulfil all your KPi in a preassuring environment. working in a call center can be challenging and you must develop some skills to remain calm and achieve your daily goal.
Vantagens
good work environement
Desvantagens
low quality management
Resposta oficial de Teleperformance
17 de Outubro de 2018
Thank you for sharing your review and letting us know how we are doing. Have a nice day ahead!
Resposta oficial de Teleperformance
17 de Outubro de 2018
https://www.indeed.com/cmp/Teleperformance/reviews?id=4d2750f61d0f4205
Ambiente de trabajo estupendo
Support engineer (Funcionário Atual) – Lisboa – 5 de Outubro de 2018
Entorno multicultural y buena situación laboral. Gestión de alojamiento por parte de la empresa y facilidades para asistir a eventos y actividades. Comedor de empresa con precios muy asequibles.
Mi valoración de mi experiencia profesional y humana es muy positiva hasta el momento, pero mi intención es aprender todo lo que pueda en la materia objeto de mi trabajo y evolucionar profesionalmente en otra compañía donde el rol de consultoría y expertise sea superior.
Mi valoración de mi experiencia profesional y humana es muy positiva hasta el momento, pero mi intención es aprender todo lo que pueda en la materia objeto de mi trabajo y evolucionar profesionalmente en otra compañía donde el rol de consultoría y expertise sea superior.
Vantagens
Ambiente, situacion geografica
Desvantagens
Salario y pocas posibilidades de promoción.
It could improve
Customer Service Operator (Ex-funcionário) – Distrito de Lisboa – 22 de Setembro de 2018
Very unorganized Company. Problems with Payment and Documents. They promise very different things in job Subscription but nothing of that will come true.
Vantagens
View, workplace
Desvantagens
Salary
Resposta oficial de Teleperformance
28 de Setembro de 2018
Thank you for bringing this to our attention. Hope you can share this with us via http://bit.ly/TPHR-Form for us to conduct an investigation.
Buen ambiente de trabajo.
Agente del Servicio al Cliente (Ex-funcionário) – Lisboa – 21 de Setembro de 2018
Buen entrenamiento continuado.
Buena supervisora o jefe inmediato.
Empresa grande y reconocida a nivel mundial.
Buena supervisora o jefe inmediato.
Empresa grande y reconocida a nivel mundial.
Vantagens
Seguro médico y odontológico.
Desvantagens
Descansos cortos.
We're happy that you're enjoying your stay at Teleperformance. Our goal is to provide our employees a nurturing and fun environment wherein they are given career opportunities while enjoying their job. Have an awesome day!