it is a tipical call center job, you pass your day talking in the telephone with the customers. Has another projects that no has telephone, the workplace culture is amazing, good environment, great peoples.
No empathy if you’re mentally unwell
No “careing for employees
Supervisor only talks to you when he needs something
You have to pay €50 if you forget your Key and can’t go inside your appt
No health insurance
No so called extra activities that your recruiter tells you so exitingly about
Lessons for language: Nah
In short, tp is not at all what it promotes themselves to be. I suddenly got fired during the corona virus so there are no plane’s going to my country
There is not meritocracy at all. People that get better positions are the one who have friends or family inside the company, or boot lickers. The income is very low and there is no benefits for you at all. Very stressful work environment. The Empreced contract harms the employee in all ways. If you have bills to pay I'll recommend for no longer ten 1 year. But if you are planning build a professional career is better have close friends or family inside the company, or be prepared to lick boots or otherwise you no gonna get it.
This company does not care for people, and you are only a number to them at the end of the day.
I was excited by the benefits that Teleperformance had to offer but don’t let that fool you like I was. One example of management that was unfair was that they actually marked everyone in training secretly as to who they wanted to get rid of and had some marked green and some red-which we soon figured out. I felt they hired more people than they should have and fired people just for the sake of it because they could.
I remember one day the metro was closed because of a sucide attempt and the trainee made a joke about it, which I was shocked by.
Also Read your contract carefully, as if your promised a job it’s not garanteed by the end of training. They are also slow to pay- in my opinion it was in hopes you forgot about pay but I had to hound them with emails before I eventually got paid.
Many people have left who I started off with, the only good thing was making new friends.
The management is extremely poor, everything is decided on the friendship and sympathy basis. It really doesn't matter how hard you work, how good you work or how dedicated you are. The managers are young and so arrogant. The first line managers are there just because they are friends of someone "up there". Many of them do not speak English or speak very poor English, while if any agent wants a career advance, they ask him/her minimum B2 english level !!!
There have been many bullying episodes from Supervisors against agents, the management knows but they protect their Supervisors at all cost.
No respect whatsoever for the person. Agents are left on their own to resolve problems, no significant training, no ongoing training for updates, bullying is allowed and even protected. Career advance is a big lie. If you are friend to your Supervisor, then you can have favors and protection, if not, you will be left alone no matter how right you are.
Even in high positions, you get paid barely, the management is really slow. Promotions seem to be random at some point and some roles do not fit the people. It can be that you meet supervisors for international projects who can't speak a bit of English.
busy and active call center so it was an dynamic and interactive place to work in.
I learned a lot about costumer care and adaptability not onl with changing schedules but also with echanges on phone with customers and suppliers
Good to work with a variety of nationalities, many of them young and out to explore a new country, in this instance, TP Portugal.
Can grind you down as it is client security and monitoring makes work place uncomfortable. Timed on every action so stressful if you have a bad stomach or held up en route to work and can lose wages. No paper etc on production floor adds to stress and overheated tampons or coin skin irritation due to holding them in underwear or pocket is not healthy.
Shift patterns can be onerous.
Medical Insurance after six months/two company parties a year
I used to receive calls from Netflix users having any kind of problem to solv.
Normally I could always help and solv their problems, but the bad part was when it was a third part problem, like clients internet issues, etc
The project I worked on was very poorly managed, the only concern the supervisors have is how many calls you answer (this determines how they get paid from the client), all other needs of the employee are irrelevant. Long hours spent seated, with very short breaks, with no time between calls to breathe.
Whenever you see the shiny happy advertisement of Teleperformance Portugal, with beautiful promises of surf lessons, you get that warm feeling in your stomach. You think, hey, this is something for me.
Do yourself a favor and go to a toilet to release this feeling instead. This company will take away your humanity, your soul and your time and energy without giving anything back.
If you want to work at a desk where the only thing you can have with you is a plastic bottle of (only) water, and get a warning for forgetting to remove the paper label from your bottle, this is your company.
If you like confusing and contradicting messages from your direct team leader and upper management, this is your job.
If you liked to be kicked out of your apartment for being 1,5 week sick, without a warning or any room for negotiation, in a strange city where you do not know the language nor any people that can help you, please do work there.
I moved for the job in Teleperformance to Portugal - they helped a lot with all the moving procedures (bank account, apartment, residence confirmation)
The office is nice, colleagues very helpful, there is real opportunities for a career here as well.
In general, it is worth a try when someone is looking for something abroad.